BRG Experience Operator: Botanic House

From Garden to Plate: How RedBalloon and Botanic House Serve Up Unforgettable Dining Moments 

What distinguishes Trippas White Group in Australia’s hospitality landscape is their exceptional portfolio of venues that are destinations in their own right. From the Royal Botanic Gardens Sydney to the Yallamundi Rooms at the Sydney Opera House, Taronga Zoo, the National Gallery of Australia, and the Australian War Memorial – each location offers a unique story deeply connected to place, history, and culture. 

“Our unwavering focus is on crafting bespoke dining and event experiences that honour the essence of these surroundings,” explains Hoanh, General Manager of Botanic House. “Whether you’re dining with views over Sydney Harbour or hosting an event surrounded by Luscious trees in the gardens, every detail is designed to create lasting memories.” 

Spotlight on Botanic House: Where Nature Meets Culinary Excellence 

Among their impressive collection of venues, Botanic House stands as a shining example of the Trippas White Group philosophy. Nestled in the heart of Sydney’s Royal Botanic Gardens, this hidden gem offers an experience that feels “discovered rather than visited.” Guests meander through lush greenery, past ancient trees and blooming flowers, arriving at a stunning pavilion with breathtaking views of the gardens and Sydney Harbour.  

In partnership with renowned chef Luke Nguyen, Botanic House offers a menu that seamlessly blends Eastern flavours with native Australian elements – each dish reflecting the vibrant botanicals and colours of the surrounding gardens.  

“Our vision at Botanic House has always been to turn dining into a true sensory experience – where every dish connects guests to the beauty of the gardens and the richness of native ingredients. My cooking blends Vietnamese roots with an Australian ingredients & local produce, and it’s incredibly rewarding to see this captured so well and shared through important partnerships with platforms like RedBalloon.”
Luke Nguyen – Culinary Director, Botanic House 

Chef Luke generously shares one of his signature recipes – Beef Tossed with Wild Betel Leaf and Lemongrass: Bò Xào Lá Lốt. 
 
At Botanic House, Ambassador Chef Luke Nguyen draws deep inspiration from his heritage, crafting dishes that celebrate the vibrancy of Vietnamese cuisine through the lens of Australia’s finest local produce. His approach is rooted in tradition yet reimagined with creativity, shaped by a lifetime of culinary exploration and a passion for storytelling through food. This dish embodies Luke’s signature style – bold, fresh, and authentically personal.

“We’re incredibly proud of our ongoing partnership with RedBalloon. Year on year, they’ve consistently delivered strong results across lunch, dinner, and picnic experiences at Botanic House. Since 2021, we’ve seen steady growth and renewed engagement, with RedBalloon playing a key role in reconnecting guests with our venue. What began as a modest stream of bookings has evolved into a powerful driver of awareness and visitation. The partnership has gone from strength to strength, and we’re excited to see it continue to flourish.”
Trippas White Group

Sustainability at the Core 

For Trippas White Group, sustainability isn’t merely a trend but fundamental to their operations. At Botanic House, every menu features carefully curated seasonal, locally sourced ingredients, supporting regional farmers and producers who share their commitment to ethical practices. 

“We see the Royal Botanic Gardens not just as our backdrop, but as our muse,” Hoanh shares. This philosophy extends beyond the plate – from personalised service to event hosting, they create experiences that feel intimate, thoughtful, and deeply connected to nature. 

Responding to evolving customer preferences, they’ve expanded their offerings to include refined hamper options, allowing guests to enjoy their culinary creations while picnicking on one of the many picturesque lawns within the gardens. This adaptation reflects their commitment to value and meeting changing customer needs. 

The Big Red Group Partnership: Two Decades of Shared Growth 

The 20-year partnership between Trippas White Group and Big Red Group stands as a testament to the alignment of core values between both organisations. “Both Trippas White Group & Big Red Group have a lot of similarities as we both deliver tailored experiences for our patrons,” says Hoanh, General Manager. 

This collaboration has significantly expanded their market presence year after year, with experiences tailored to market needs. The partnership has been particularly valuable in introducing new customers to Trippas White Group venues through gifting experiences – creating a powerful word-of-mouth engine that drives continued visitation. 

What Makes the Difference? 

When asked what makes the customer experience so special, Hoanh, points to their attentive staff who excel at accommodating dietary needs and recognising special occasions. This attention to detail, combined with the stunning venues and exceptional cuisine, creates the memorable experiences that generate consistently positive feedback from Big Red Group customers. 

For Trippas White Group, the partnership with Big Red Group offers unique value through expanded market reach to audiences beyond their traditional channels. They particularly appreciate Big Red Group’s quick response times, proactive product promotion, and true partnership approach. 

“We’re not just another listing in their catalogue,” they emphasise. They appreciate that the Big Red Group team champions the Trippas White Group venues, understands the unique value proposition, and actively works to showcase their experiences to the RedBalloon audience. This collaborative approach has transformed what could have been a transactional relationship into a genuine strategic partnership that has flourished for over two decades, driving mutual growth and delivering exceptional experiences to customers across Australia. 

Our RedBalloon gifting pages have seen a 70% increase in revenue over the past year, highlighting our leadership in the gifting market. 

Through venues like Botanic House, Trippas White Group shows how authenticity, attention to detail, and a deep connection to place can create hospitality experiences that truly stand apart – making them an ideal partner for Big Red Group’s experience platforms. 

“Our partnership with RedBalloon has opened doors to customers we may never have reached otherwise. The platform understands how to tell our story and connect us with people seeking the exact experiences we offer.”
Trippas White Group 

Ready to Grow Your Business with RedBalloon? 

The success of Botanic House and Trippas White Group demonstrates the transformative potential of partnering with RedBalloon. For hospitality venues and experience providers looking to expand their reach, tap into new customer markets, and benefit from a proven marketing experience platform, the opportunity is huge.  

Start expanding your reach with Big Red Group and join successful partners like Trippas White Group. Discover how our experience platforms can help showcase your unique offerings to a wider audience.